FREQUENTLY ASKED QUESTIONS
CAN I RETURN MY ARTWORK ?
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
DO YOU SHIP INTERNATIONALLY?
HOW MUCH IS THE FREIGHT FOR AN ORIGINAL?
Freight varies depending on the size of the original.
Luxembourg, Belgium, Germany, France, Italy, Spain, Portugal, Sweden, UK, Switzerland and Netherlands free delivery.
International freight for originals is Euro 50€ - 200€.
All will be calculated and revealed on checkout.
WILL I NEED TO PAY DUTY IF PURCHASING FROM OUTSIDE EU?
No. Original artwork direct from the artist, are duty free, and all supporting documents will be supplied for your country’s customs.
HOW IS AN ORIGINAL PACKAGED FOR TRANSIT?
I take full responsibility for the condition in which your artwork is traveling and received.
IS INSURANCE INCLUDED IN THE FREIGHT?
DO YOU ACCEPT LAY-BY TERMS?
I accept lay-by with a 20% deposit for a maximum duration of 5 months.
DO YOU TAKE COMMISSIONS?
I do often, yes. Feel free to email me on firstname.lastname@example.org to discuss.
DO YOU WANT THIS ARTWORK LARGER, SMALLER OR A DIFFERENT ORIENTATION?
- Custom sizing available - please just 'CONTACT ME' giving me the image reference of the listing and I will provide you with a custom quote & custom item for purchase.
WHEN CAN I EXPECT MY ARTWORK?
Luxembourg 1 or 2 days.
France, Germany or Belgium between 2 or 7 days.
International 6-12 days.